Please review our Returns and Exchanges Policy for information on returning or exchanging items.
At The Gift Corp , we take pride in delivering high-quality corporate gifts to our valued clients. If, for any reason, you are not completely satisfied with your purchase, please review our return and exchange policy below.
1. Eligibility for Returns and Exchanges: We accept returns or exchanges for items that are unused, undamaged, and in their original packaging. Eatable or Perishable items, or Customized and personalized items are generally not eligible for returns or exchanges unless there is a product defect or error on our part. Claims for damaged or defective items must be reported within [X] business days of receiving your order.
2. Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps:
Contact our customer support team at [ Email] or [Phone Number] within 7 days of receiving your order. Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return or exchange.
3. Return Shipping: For non-defective returns or exchanges, the customer is responsible for the cost of return shipping. In the case of defective or incorrect items, we will provide a prepaid shipping label for the return.
4. Processing and Refunds: Upon receiving your returned item(s) and verifying their eligibility, we will process your return or exchange promptly. Refunds for eligible returns will be issued to the original payment method, and you will receive an email confirmation. Exchanges will be processed, and the replacement items will be shipped within 7 business days.
5. Restocking Fees: A restocking fee may apply to certain returns. This fee will be communicated to you before processing your return. Customized or personalized items are subject to a restocking fee, as they cannot be resold.
6. Non-Returnable Items: Some items, such as personalized gifts with engraved names or logos, are non-returnable unless they arrive damaged or with defects.
7. Damaged or Defective Items: In the event that your order arrives damaged or with defects, please contact us immediately. We will arrange for a replacement or refund.
8. Contact Us: If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to reach out to our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We are here to assist you.
9. Acceptance of Terms: By making a purchase with The Gift Corp , you agree to accept and abide by the terms and conditions outlined in this return and exchange policy.
Thank you for choosing The Gift Corp for your corporate gifting needs. We are committed to ensuring your complete satisfaction with your purchase.
